Although privacy policies can look somewhat boring, they're important. We take safeguarding your personal information very seriously. You can be sure that we do not, and never will, sell any of your personal information, or release it to anyone without your consent.

We want to be open and transparent with our visitors.

How we use your information

This privacy notice tells you what to expect when CRISSCROSS Furniture Ltd [CRISSCROSS] collects personal information.

Like all U.K. businesses, we're governed by the Data Protection Act 1998. It means you can see what personal information we may hold and ask us to change or delete it.

Visitors to our websites

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it. For more information, please visit Google Analytics' privacy policy. You can also opt out of being tracked by Google Analytics at:


We use cookies to ensure that we give you the best experience on our website. If you accept our cookies usage or continue to use our website, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your cookie settings at any time. You can read more about it at:

Contact form

Any message sent to us, using our online contact form, requires you to also provide your name and email address. This information will only be used to allow us to reply to your message. Please be aware that you have a responsibility to ensure that any message you send to us is within the bounds of the law.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Email newsletter

We use a third-party provider, Mailchimp, to deliver our email newsletter. When you sign up to our newsletter, we also ask for your name so we can personalise your newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email newsletter. For more information, please visit Mailchimp's privacy policy.


We use a third-party service, WordPress, to publish our website. However, our website is not hosted by them. We use a standard WordPress service to collect anonymous information about users' activity on the site, for example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information, please visit Wordpress' privacy policy.

Access to personal information

CRISSCROSS tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • 1. give you a description of it;

  • 2. tell you why we are holding it;

  • 3. tell you who it could be disclosed to; and

  • 4. let you have a copy of the information in an intelligible form.

To make a request to CRISSCROSS for any personal information we may hold you need to put the request in writing to the address provided below.

Disclosure of personal information

We do not, and never will, sell any of your personal information. We will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the individual or organisation concerned and with other relevant bodies. Further information is available, about the factors we consider when deciding whether information should be disclosed, by contacting us using the details below.

You can also get further information on:

  • 1. agreements we have with other organisations for sharing information;

  • 2. circumstances where we can pass on personal data without consent, for example, to prevent and detect crime and to produce anonymised statistics;

  • 3. our instructions to staff on how to collect, use and delete personal data; and

  • 4. how we check that the information we hold is accurate and up to date.

Changes to our privacy policy

We keep our privacy policy under regular review. It was last updated on 15 April 2016.

Questions and concerns

CRISSCROSS tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.

If you have any questions or comments, or if you want to update, delete, or change any personal information we hold, or you have a concern about the way in which we have handled any privacy matter please use our contact form to get in touch. You may also contact us by post or email at:

CRISSCROSS Furniture Ltd
3 The Moor, Falmouth
Cornwall, TR11 3QA

[email protected]

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